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Travel updates and alerts

The welfare of our customers is the first priority of everyone at Explore.

We operate our trips in accordance with advice issued by the Foreign & Commonwealth Office (FCO); we closely monitor the FCO’s travel warnings and advice related to travel for all destinations in our programme.

Any decision we take as to whether to whether to operate a trip, cancel or make any changes to it will always be in the interest of our customers’ safety and security.

We strongly recommend that you check the FCO website for up-to-date travel information about the country you’re planning to visit, both before booking and again before you leave for your trip. You can also sign up for the FCO’s handy alert-service so that you don’t miss any updates.

If you have any further concerns or queries about a destination you’re travelling to, or planning to visit, please contact us on 01252 883 959.

Recent updates

Sri Lanka

Updated: 14 May 2019

We are reviewing the situation in  Sri Lanka on a weekly basis. The FCO is still recommending against non-essential travel to Sri Lanka, and on this basis we have cancelled all trips up until 4 August 2019. A decision on trips that depart later in August and beyond will be taken on a rolling basis and we will be contacting all customers whose bookings are affected. In the meantime, if you wish to cancel your Sri Lanka holiday, we would be happy to transfer you to another trip or offer a full refund.
 

Jet Airways

Updated: 18 April 2019

Jet Airways has temporarily suspended operations, and all international flights have been cancelled. For customers due to travel with Jet Airways on flight-inclusive trips with Explore, we will be booking alternative flights for you. Our Customer Service Team will contact you directly to discuss alternative flights and will answer any concerns you may have about your forthcoming holiday. We are contacting all affected passengers according to their departure date, prioritising those travelling soonest. Thank you for your patience and understanding.

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