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Payments & deposits

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Deposits

To secure a booking we require a non-refundable deposit of 10% of the tour price. Occasionally, a higher deposit is required but you will be advised about this at the time of booking. If your travel starts within 60 days of booking, full payment will be required when your booking is confirmed by us. If you book online you will have the option to pay only the deposit right up to departure, and we will call you to pay the remainder.

Our tours fill up quickly, so to guarantee your choice of tour and departure date it is best to book as early as possible.
 

Flexible deposits


If anything comes up that prevents you travelling, such as a work commitment or family event, you have the flexibility to switch your booking to a different tour or a different date, with no financial penalty. Even if you just change your mind and decide you’d prefer to travel at a different time or to a different destination, you can do so. Just let us know and we’ll issue you a credit voucher for 100% of your deposit payment, which can be redeemed against another booking.

Which tours can I transfer my deposit to? 
You can transfer your deposit to any Explore small group, self-guided or Private Journey tour, as long as it is booked within one year of the transfer date. The tour you switch to can be higher or lower value than the original booking – we will simply adjust your deposit to the new amount. Please note you are not able to transfer off a tour in order to re-book the same departure at a lower promotional price.

Can I transfer my deposit to a friend or another member of my family? 
Yes, we can arrange this for you. As long as the credit voucher is redeemed within a year of issue it can be used by anyone.

Are there any exceptions to this policy? 
The policy applies only on Explore small-group, self-guided and Private Journey tours. Polar Voyages are excluded. The flexible deposit policy applies only up to 60 days before your tour departs, and excludes any non-refundable services. These are services that Explore pays for in advance and cannot be recovered – eg. Inca Trail permits, flights booked with low-cost airlines such as Easyjet or any non-flexible

Final payment

A final invoice will be sent to you ten weeks before departure. This must be paid no later than 60 days before departure.
 
Cheque, Debit & Credit Cards
You can pay the deposit and final invoice by cheque, credit or debit card (except AMEX), or bank transfer. Cheques should be made payable to Explore Worldwide Ltd. 

Bank details 
Bank account name: Explore Worldwide Ltd
Bank: Barclays Bank Plc
Swift code: BARCGB22
IBAN: GB38 BARC 203550 68124000

Special notes
  • Send Canadian Dollars (CAD) only - please instruct your bank to send payment in CAD - No conversion to British Pounds (GBP) is required.
  • Add a reference –
    • for personal bookings please quote your booking reference e.g. EX1234567
    • for agent bookings please email a remittance to finance@explore.co.uk
  • Bank fees – please instruct your bank to charge your account with all the fees for the bank transfer. Explore needs to receive the full CAD balance amount.

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